Link Issue to Asset is not showing results

[RobertD]

The linked assets field doesn't bring up my assets when I start typing in the field so I have no way to link them.  Instead it brings up assets from a third party asset app that we uninstalled.  How do I update the field to show assets from in the service app?

[Robert Wen_ReleaseTEAM_ · Accepted solution]

Hello @RobertD !

When you create your custom field based on (JSM) Assets objects, make sure you choose Assets objects and not External Asset platform..

[RobertD]

Thanks for the reply. I haven't created any fields. I removed a third party asset app, then upgraded my free plan to premium trial. I'm now testing the built in asset functionality and it's not working out of the box. What do I need to do to fix the current Linked Asset field? Thanks

[RobertD]

I found where the custom fields are but it doesn't look like there's a way to change it.  As a trial user who hasn't customized anything, this isn't going well.  Why are built in fields called custom fields and why isn't it working out of the box?  I suspect the third party external app caused the issue but that was uninstalled.  Thanks

[RobertD]

I was able to create a new field based off your screenshot and have it working now.  Still the question remains, why was the out of box field with the description "Link assets to an issue. This custom field is created programmatically and required by Jira Service Management." not working?  Is it safe to move that to trash?

[Robert Wen_ReleaseTEAM_]

At this point, it's better for you to create the custom field you want (using the field type I identified).

After the field is created and placed on the appropriate screens, you should set up its field configuration 

Go to the "more Actions" icon on the right (...) and select Contexts and Default Value

From the resulting screen, you'll have to set up which  Assets objects are associated with the field.  Click Edit Context and at least fill out Object Schema and set an Assets Query Language (AQL) query for Filter Scope (AQL):

[Robert Wen_ReleaseTEAM_]

If you're not going to use the Linked Assets field, you could delete it.  I personally don't touch fields made by default from Jira and if I'm not using them, I make sure they're not on any screens I use.

[RobertD]

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