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Link Issue to Asset is not showing results

RobertD September 28, 2023

The linked assets field doesn't bring up my assets when I start typing in the field so I have no way to link them.  Instead it brings up assets from a third party asset app that we uninstalled.  How do I update the field to show assets from in the service app?

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Robert Wen_Cprime_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 28, 2023

Hello @RobertD !

When you create your custom field based on (JSM) Assets objects, make sure you choose Assets objects and not External Asset platform.Screenshot 2023-09-28 at 11.40.46 AM.png.

RobertD September 28, 2023

Thanks for the reply. I haven't created any fields. I removed a third party asset app, then upgraded my free plan to premium trial. I'm now testing the built in asset functionality and it's not working out of the box. What do I need to do to fix the current Linked Asset field? Thanks

RobertD September 28, 2023

I found where the custom fields are but it doesn't look like there's a way to change it.  As a trial user who hasn't customized anything, this isn't going well.  Why are built in fields called custom fields and why isn't it working out of the box?  I suspect the third party external app caused the issue but that was uninstalled.  Thanks2023-09-28_15-20-35.jpg

RobertD September 28, 2023

I was able to create a new field based off your screenshot and have it working now.  Still the question remains, why was the out of box field with the description "Link assets to an issue. This custom field is created programmatically and required by Jira Service Management." not working?  Is it safe to move that to trash?

Robert Wen_Cprime_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 28, 2023

At this point, it's better for you to create the custom field you want (using the field type I identified).

After the field is created and placed on the appropriate screens, you should set up its field configuration 

Go to the "more Actions" icon on the right (...) and select Contexts and Default Value

Screenshot 2023-09-28 at 12.38.52 PM.png

From the resulting screen, you'll have to set up which  Assets objects are associated with the field.  Click Edit Context and at least fill out Object Schema and set an Assets Query Language (AQL) query for Filter Scope (AQL):

Screenshot 2023-09-28 at 12.40.03 PM.png

Robert Wen_Cprime_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 28, 2023

If you're not going to use the Linked Assets field, you could delete it.  I personally don't touch fields made by default from Jira and if I'm not using them, I make sure they're not on any screens I use.

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RobertD September 28, 2023

.

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