Link Compass Components to Service Management

[Ignacio.Costantini]

I'm currently facing an issue when trying to use Compass Component in my JIRA Service Management project. I don't see the option to include JIRA components, and I just see default created components that are not actually useful for my flow.

[Andy Heinzer · Accepted solution]

Hi @Ignacio.Costantini 

We are in the process of rolling out a new feature that is expected to sync the components within a JSM project to the list of services within Compass.   However not all Atlassian Cloud sites have this feature yet.  We mention this in the documentation Synchronize your services with Compass.  From that page:

We’re gradually rolling this feature out to everyone. If you don’t see it, you’ll need to instead import components from Jira Service Management into Compass.

Try that, since it sounds like your site might not yet have this feature there still is another way to sync these values between products.

[Dave Rosenlund _Trundl_]

Welcome to the community, @Ignacio.Costantini  👋

There are a couple of things to consider here:

  - Compass is an Atlassian "Point A" product — it's not fully baked yet / is essentially an early access product.

  - Jira components and Compass components are different << here's what Atlassian says about that.

I suspect, you are not going to able to do what you want to do (yet) — I could be wrong though — but there may be another way to solve your problem.

Maybe you can share more about your use case / the problem you are trying to solve.  This may get you to good answer, sooner.

Best.

-dave

[Ignacio.Costantini]

Hey @Dave Rosenlund _Trundl_ ,

Thanks for the quick response.

Basically, my organization has several projects - each project for a team/module of our platform which have Compass component associated to each of them.

My team handles the Production Support under a service management project template. So, when we get an Incident, we want to set the Component field to be the affected module (Component already defined by the company in compass). This field will only be set by us during triage and not the user that has identified the issue.

This way, the affected team can see if their Component was included in one of these prod support issues.

Right now, I can select in the Story/Bugs from the Compass Component list, in my other projects (these are under Software Projects templates) . But in this one (Service management Project), I cannot configure it to grab the same Compass Components List.

One would think that if the list is accessible to multiple projects, it should be by this one as well since we are always talking about the same organization.

[Dave Rosenlund _Trundl_]

I'm afraid I do not have firsthand experience with Compass, @Ignacio.Costantini. Hopefully, another community member can help OR someone from the Atlassian Compass team can.

I.e., in the mean time, I'm going to escalate this to Atlassian 👍

[Mario Cappellano]

I have the same use case as @Ignacio.Costantini , we want to use Compass Components in our Service management project to be able to link issues back to a single source of components (Compass), instead of having a separate list of components manually created, or using labels, etc.

We also have service projects being rolled out which developers will use as their change orders, the intent was to allow developers to use the same components in that project as well so that everything links together.

Not being able to access Compass components in Service projects honestly seems a strange decision and greatly reduces the value of Compass to us unfortunately.

[Ignacio.Costantini]

@Mario Cappellano I found that - or at least in my organization - we are able to link Components that type is "Service", "Capabilities" or "Application". Other types like "UI Element" are not available in JSM. The way you can link them is to add the "Affected Services" field in your JSM item. 
I'm currently using this as a work around.

Hope it helps!