Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

¿Limitar visibilidad de un ticket según perfil de usuario?

Marcelo Caceres March 2, 2023

Es posible limitar la visibilidad de las colas de tickets, por ejemplo

Cola de Soporte: Solo puedan ver los miembros del equipo Soporte.

Cola de Seguridad: Solo puedan ver los miembros del equipo Seguridad. 

2 answers

0 votes
Tic JNCB
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 23, 2024

Buenas tardes 

Quisiera saber si se puedo realizar ya que estoy intentando hacer lo mismo 

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 2, 2023

@Marcelo Caceres -

In Jira/JSM, if you want to limit issue visibility then the best way is implement issue security.  Essentially, for the issues in a given queue are all tagged with proper issue security level, thus if the users are not call out in the security level, when they access the queue, they will not see any issue listed in the queue.

Here is a link on Issue Security Scheme implementation - https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Once scheme is created/configured, you will than setup your project with the scheme.  Afterward, you will need to go back to all existing issues and apply the appropriate security level to them to activate the locked down.  NOTE - when issue security scheme is implemented in your project, it is enabled for all issues created after going forward.  

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Marcelo Caceres March 3, 2023

Gracias por su respuesta.

Logre configurar el esquema de permisos del proyecto, aún asi no logro comprender del todo el funcionamiento

JIRA-permisos.png

 

Una vez establecido cargue un ticket nuevo y no puedo visualizar

Donde establezco quien exáctamente puede ver el ticket??JIRA-visualizar tickets..png

Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 3, 2023

@Marcelo Caceres -

You will need to ensure that you (your account) are being called out in the security level that your issues are associated with.  Only the users who are called out to the appropriate security level can access the issues once the issues are tagged with the security level.

Example - If you are a member of the project's Administrator role, then your security level configuration must include the project Administrator role.

Hope this helps.

Best, Joseph

Marcelo Caceres March 3, 2023

Gracias por su respuesta, agregue mi cuenta en el nivel de seguridad y ya pude visualizar los tickets generados. 

Ahora el objetivo final es restringir a ciertas cuentas la visualización, Ejemplo: la cuenta Demo no deberia poder ver todos los ticketes sin embar al añadir a la cuenta Demo en el mismo nivel de seguridad podra ver de todas formas todos los tickets de vuelta, es por eso que no se aplica las restricciones. 

Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2023

@Marcelo Caceres -

The "Demo account" should not be called out in the same security level where you added yourself to the level.  You will need to have different security level defined - example creating a level that called out to the "Demo account", then apply that security level to the issue that the account should be able to see/discovered.  

Hope this makes sense.

Best, Joseph

Marcelo Caceres March 21, 2023

Finalmente, no pude establercer los permisos, se puede abrir un ticket al respecto?

Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2023

@Marcelo Caceres -

Not quite understand your latest response.  If you need case to be open with Atlassian, then you will need to created on your end to Atlassian Support (https://support.atlassian.com).  We are just community members and cannot create issues on your behalf.

Sorry.

Best, Joseph

Marcelo Caceres March 21, 2023

Gracias por su respuesta, sabrias cual es la opción para limitar la visualización de las incidencias en este menu? Jira-Permisos2.png

Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2023

@Marcelo Caceres -

The project permission scheme controls the general access/rights for users to your project.  The "Browse Project" permission just control who can access the project or not.  It has nothing to control down to specific issue access.

However, if one cannot access the project, then it is a mute point about trying to access the specific issue within a project.

Best, Joseph

Marcelo Caceres March 22, 2023

entonces, que permiso recomienda utilizar para evitar que puedan visualizar los tickets? 

a continuaciín cito las opciones

- Permisos de proyecto.

- Permisos en incidencias.

- Permisos de Votación & Seguimiento.

- Permisos en comentarios.

- Permisos en adjuntos.

- Permisos de seguimiento del tiempo.

Like Tic JNCB likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events