Limit Issue Creation - Only Create Issue from Service Management Ticket

[Joshua Dumas]

Is there a way to prevent a user or group from creating an issue directly in company-managed software and instead only able to create an issue via a Linked Issue in Service Management 

[Joseph Chung Yin · Accepted solution]

@Joshua Dumas -

Can you provide more details regarding your ask?  What are you trying to accomplish especially referring to "only able to create an issue via a linked issue in JSM"?

Once we have a bit more details, then we can advise further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Joshua Dumas]

I have a JSM project and I want a user of JSM that has access to a Software Managed Project and JSM to only be able to create an issue FROM JSM Only and NOT have the ability to create it directly in a Software Managed Project.

[Joseph Chung Yin]

@Joshua Dumas -

Thanks for your updates.

Are you asking for that specific user, you only wants he/she to be able to create issue in the JSM project and not able to create issue in the specific Jira software (JSW) project?

In general, if an user has the right to create issues in a Jira software (JSW) project, then it is not possible to restrict he/she from issue creation against the project via the project directly.  Unless if you remove the "Create Issue" right of you JSW project, but you create an automation rule for your JSM project based on some conditions (triggering events) where an issue is automatically created in the Jira software (JSW) project  and the issue reporter is defaulted to an account (not the specific user who triggered the automation rule in your JSM project).

JSM - Jira Service Management, JSW - Jira Software.

Hope this makes sense.

Best, Joseph