Ever since I implemented security levels on some of my request types, the automation rule that flips tickets back to Work in Progress from Waiting For Customer when the customer comments has been erroring in some instances. The log shows This user was deleted. It appears that the comment was made via email rather than through the customer portal. How can I resolve the "This user was deleted" error?
Personally I’d recommend creating a new rule in the new automation versus the legacy. Inevitably the legacy Automation I expect will be obsoleted. I’m not where I can really try this out and give you a solution to be honest but it shouldn’t be too difficult. I recommend you go look at the documentation. Go to support.atlassian.net and search for “automation”.
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