Knowledge base articles only visible after entering key words in the search bar

Gaurish Smit October 26, 2023

Hi all,

I'm setting up a Service Desk Portal for our customers. I've added multiple articles to the portal so customers can help themselves. However, as a customer you can only see the articles if you enter certain key words in the search bar. 

My question is therefore if it's possible to show all the articles without searching for key words in the bar? Similar to a FAQ page where customers can brows through all the articles. 

Thanks in advance!

2 answers

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2 votes
Answer accepted
Teja
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 26, 2023

Hi @Gaurish Smit 

Welcome to Atlassian Community!

Unfortunately, the feature is still not live and there is a feature request for the same.

you can follow the workaround Here .

Thanks,

Tejaswini

Gaurish Smit October 27, 2023

Thank you @Teja . This works perfect

0 votes
Answer accepted
Michel Neeser
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 26, 2023

Hi @Gaurish Smit

If you use knowledge base categories as described here, the articles will be shown on the portal as a list without entering any keywords. Hope this helps.

Edit: @Teja already suggested the same (and of course correct) solution.

Gaurish Smit October 27, 2023

@Michel Neeser thank you for the help. 

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