Knowledge base articles not shown after creation

[Andre Heyen]

Hi,

i am working with the cloud version of jira in default paid plan and got the default paid plan for confluence. Now i want to connect confluence with jira and it seems to work.

After this i go the article in jira and its like this:

But in confluence the article are other than that like this one (one is deleted some time ago):

Its shows one old article and not the current ones. Some of them are created in confluence others in jira. If i create an article in jira and click on publish then its in confluence but not in jira. I unlink and link the projekt with confluence but nothing happend as seen in the screenshots.

At the start i have no problem but after my confluence paid plan is cancelled and after the new subscription to a paid plan nothing works like before. If you need some additional information let me know.

EDIT:

Is it possible that confluence and jira refresh the artcile every hours? Some of my articles are now visible. Or is threre a problem at the moment?

[Ste Wright]

Hi @Andre Heyen 

Is this working for you now?

If yes, it could have been the outage that took place on Sept 28th - see this page: https://jira-service-management.status.atlassian.com/

It might be worth contacting Atlassian Support to get a firmer answer - you can do this from here: https://support.atlassian.com/

Ste