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Knowledge base articles not shown after creation

Andre Heyen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Sep 28, 2023



i am working with the cloud version of jira in default paid plan and got the default paid plan for confluence. Now i want to connect confluence with jira and it seems to work.

Screenshot 2023-09-28 154035.png

After this i go the article in jira and its like this:

Screenshot 2023-09-28 154147.png

But in confluence the article are other than that like this one (one is deleted some time ago):

Screenshot 2023-09-28 154256.png


Its shows one old article and not the current ones. Some of them are created in confluence others in jira. If i create an article in jira and click on publish then its in confluence but not in jira. I unlink and link the projekt with confluence but nothing happend as seen in the screenshots.


At the start i have no problem but after my confluence paid plan is cancelled and after the new subscription to a paid plan nothing works like before. If you need some additional information let me know.



Is it possible that confluence and jira refresh the artcile every hours? Some of my articles are now visible. Or is threre a problem at the moment?

1 answer

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 08, 2023

Hi @Andre Heyen 

Is this working for you now?

If yes, it could have been the outage that took place on Sept 28th - see this page:

It might be worth contacting Atlassian Support to get a firmer answer - you can do this from here:


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