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Keyword search in customer portal

Sue Lund
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 04, 2022

Is there a field, other than the instructions field, where you can add keywords to help users search for forms in the customer portal?

I've used other tools that offer an actual "keyword" field that isn't visible in the customer portal, but is searchable.

Hopefully, it's there and I'm just missing it.

1 answer

I am also looking for this feature. If I have a form for password reset, I'm not gonna add dozens of services to the customer-visible description, but I need them to be able to find the form when they search for "[service name] reset password".

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