Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Jira tickets are coming in with lot of missing fields in Description

Prasad Narvekar July 21, 2022

Jira tickets are coming in with a lot of missing fields in the Description. forget about the data in fields but even the Fields are not available themselves


Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 21, 2022

@Prasad Narvekar -

Please provide more clarification on your issues, it is not clear on what you mean by missing fields in the Description?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Jehan Gonsalkorale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 21, 2022

Hi Prasad, 

I suspect this is due to the new release where the "Create" experience is now surfacing the Request Type configuration. 

You can read more about it here:

This release is intended to make it easier for admins to configure end user experiences (without needing to configure the create screen directly). 

I would recommend adding those fields to the intake form for those request types and the fields will appear. 

Alternatively, you can "set a preset value and hide from portal" if you want the fields to only be visible to agents. 

Does this help? 


Best regards,


Jehan Gonsalkorale

Product Manager, Jira Service Management

Prasad Narvekar July 21, 2022

Thanks, @Jehan Gonsalkorale We will take a look if that helps and let you know.

Like Jehan Gonsalkorale likes this


Log in or Sign up to comment
AUG Leaders

Atlassian Community Events