Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,534
Community Members
 
Community Events
176
Community Groups

Jira tickets are coming in with lot of missing fields in Description

Jira tickets are coming in with a lot of missing fields in the Description. forget about the data in fields but even the Fields are not available themselves

2 comments

@Prasad Narvekar -

Please provide more clarification on your issues, it is not clear on what you mean by missing fields in the Description?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi Prasad, 

I suspect this is due to the new release where the "Create" experience is now surfacing the Request Type configuration. 

You can read more about it here: https://community.atlassian.com/t5/Jira-Service-Management-articles/Improving-the-Create-Issue-Experience-in-Jira-Service-Management/ba-p/2071476

This release is intended to make it easier for admins to configure end user experiences (without needing to configure the create screen directly). 

I would recommend adding those fields to the intake form for those request types and the fields will appear. 

Alternatively, you can "set a preset value and hide from portal" if you want the fields to only be visible to agents. 

Does this help? 

 

Best regards,

 

Jehan Gonsalkorale

Product Manager, Jira Service Management

Thanks, @Jehan Gonsalkorale We will take a look if that helps and let you know.

Like Jehan Gonsalkorale likes this

Comment

Log in or Sign up to comment
TAGS

Atlassian Community Events