Why I cant cant receive notifications from project in Jira service management when ticket is raised from customer portal? I added my user mail email@example.com to site-admins group and include user in notification scheme -> Issue Created (System).
I use Jira service management Cloud and default notification scheme.
Or is other possible solutions how to create notifications in admins group mail, when ticket is raised?
No worries. Let's start with somes basic. Please try the notification helper. Select and issue and a member of site admin and check the results.
Maybe the members of the site-admin group are not part of the Jira service management project. You could assign the role service desk Team to the group site admin (but this is not a good practice).
Service Management project have a dedicated section for customer notifications.
Go to project setting -> Customer notifications
From there, you can select notification based on their events en even create custom notifications for a dedicated group.