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Jira service management notifications


Why I cant cant receive notifications from project in Jira service management when ticket is raised from customer portal? I added my user mail to site-admins group and include user in notification scheme -> Issue Created (System). 

I use Jira service management Cloud and default notification scheme.

Or is other possible solutions how to create notifications in admins group mail, when ticket is raised? 

2 answers

0 votes
Elvir Rising Star Sep 07, 2022

No worries. Let's start with somes basic. Please try the notification helper. Select and issue and a member of site admin and check the results.


Maybe the members of the site-admin group are not part of the Jira service management project. You could assign the role service desk Team to the group site admin (but this is not a good practice).


Best regards,

0 votes
Elvir Rising Star Sep 06, 2022

Hello Artūrs,


Service Management project have a dedicated section for customer notifications.

Go to project setting -> Customer notifications



From there, you can select notification based on their events en even create custom notifications for a dedicated group.


Best regards,



@Elvir thanks for answer!

Sorry, my question not accurate. I want for administrators to receive notifications, when client raised ticket from customer portal, I attached images.

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