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Jira service desk customer ticket creation from google chat

Gregory Rakas
Gregory Rakas
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December 4, 2024

Trying to create tickets from google chat to a jira service desk however only paid users can raise tickets currently not customers from google chat. Using the free integration provided by the product which says a customer should be able to raise tickets via google chat. 

 

When a customer tried to type /jira_create on chat it gives a popup saying configuration is required, you click on configure access, then a jira URL tab opens with the front end of the service desk and nothing happens

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Kai Becker
Kai Becker
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December 4, 2024

Hi @Gregory Rakas 

welcome to the community and thanks for your question. 

I don't think thats a bug or anything. Unlike slack or MS Teams, this integration is not specific to JSM. It is a Google Chat to Jira connection, so only valid users can use it.

You could probably raise a request via support for this integration.

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