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Jira service Managment - last time a ticket was open Dashboard

Danielle David
Danielle David Oct 09, 2023

I want to include in my Dashboard  is the last time that a ticket was opened. Is there a way to do this with Jira service Managment tickets?

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Esteban Diaz
Esteban Diaz
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Oct 09, 2023

Hi @Danielle David , 

can you please explain this a little bit more??? what do you mean with "last time a ticket was opened"? 

 

Cheers, 

Esteban

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Danielle David
Danielle David Oct 09, 2023

sorry, I will elaborate.

Is there any filter/dashboard/report to see if an agent has looked at a ticket without any edits?

 

If not my next thing would be can we filter/dashbaordreport on activity last activity?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Oct 10, 2023

Jira does not track issue views (it can't, because there are many ways you might view an issue, and it's mostly completely useless information anyway)

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Danielle David
Danielle David Oct 11, 2023

 can we filter/dashboard report on activity last activity?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Oct 11, 2023

Again, Jira does not track issue views.

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