Jira forms

[Ayush Lawania]

I am creating a dynamic form in which users can fill out the form to provide details regarding their request.

I need a way to allow users to add as many fields as they want while filling the form but am not able to a work around for the same, kindly help.

[John Funk · Accepted solution]

Hi Ayush,

Forms in Jira do not allow users to create/add fields. Forms are intended to guide users to provide the exact information needed by the help desk people to solve their problem. 

[Ayush Lawania]

Hey, Thanks for the response.

But can we add anything in the form so that users can add multiple details, suppose there is a request in which user need to add payee but it can be more than one payee, it can be 50 payee as well csn you suggest some way to capture that data through forms?

@John Funk 

[John Funk]

Sure, you can add multiple fields to the form including paragraph/multi-line text fields to capture the data. 

[John Funk]

Anything else I can help with this one? 

[Ayush Lawania]

Hey, thanks for the response, but this doesn't solve my query, i need a way to have the users fill out the payee details, which includes the address, contact information and name and id, and payee can be of any number

[John Funk]

So multiple payees in a single form? And there's no limit to them? 

[Ayush Lawania]

@John Funk exactly.

[John Funk]

I would probably just go with a single paragraph (multi-line text) field along with instructions on how each one should be entered. Something like:

Payee Name:
Payee Address:
Contact Name:
Contact ID:

---

etc.  - even with the 3 dashes between each one or something to denote this is a different payee. 

What's the most payees you have seen at one time?

[Ayush Lawania]

Utmost 50

[John Funk]

Yikes! Sounds like a opportunity for process improvement.  ;-)

[Olha Yevdokymova_SaaSJet]

Hello, @Ayush Lawania !
If I understand your requirements correctly, you are looking for a solution to have multiple fields in a single form. I would like to recommend an option that can be used in conjunction with an add-on developed by my team called Smart Jira Forms.

One possible solution, similar to a previous comment, is to include a text field in the form. You can add a placeholder and help text to guide users on how to fill it, and set a maximum character limit using the "Max Characters" feature.

Another option is to utilize form logic by setting it on a radio button or checkbox. This allows you to dynamically display additional fields based on the user's selection. For example, each time the user selects "Add one more," a new field will be shown.