Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Jira form cannot show attachments in customer portal

Carol Su April 17, 2024

We utilize forms for submitting requests, and these forms include a field for attaching files.

 

Previously, the forms functioned properly. However, today, we found that attachments are not displaying in the customer portal.

WeChat Screenshot_20240418154535.jpg


Interestingly, from the backend portal, we can view the attachments without any issues.

WeChat Photo Editor_20240418154751.jpg

 

Does anyone have insights on how to resolve this issue? Thank you!

2 answers

0 votes
Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 18, 2024

Hi @Carol Su 

By backend portal, do you mean agent view?

I recommend you to check on this KB -> https://confluence.atlassian.com/jirakb/attachments-not-viewable-on-customer-portal-1216970824.html and see whether it helps

Kranthi Kumar April 18, 2024

Hello @Carol Su 

check wheater; Agent sends using sharing without Customer or Public.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events