Jira dashboard visualization to display the Average Time to First Response

[Galiya Muratova]

Seeking help with creating a Jira dashboard visualization to display the Average Time to First Response (AVG TTFR) in two scenarios:

1. For issues without a first response yet, calculate TTFR as (Now - Created time).
2. For issues with the first response, calculate TTFR as (First response time - Created time).

To calculate the overall Average TTFR for issues created in a given month, use the formula: Average TTFR = (Sum of TTFR for all issues created this month) / (Number of issues created this month).

The default Time to First Response graph in Jira displays statistics only for issues that have received a first response, and it groups them by the time of the first response rather than the time of creation. Looking for a visualization that focuses on issues created within a given period.

Looking to solve the issue without plugins.

[Kris Dewachter]

Hi @Galiya Muratova ,

I'm afraid you won't be able to visualise this with the default tools. You will need to use some third party reporting tool.

Best regards,

Kris

[Galiya Muratova]

I'm quite certain that it's possible to create an automation rule for this. While I'm not an expert in this area and don't know how to do it myself, I believe it can be achieved based on what I've observed regarding the capabilities of automation rules.

[Galiya Muratova]

If not visualization, I would like to at least create a column called 'TTFR,' calculated based on the explanation provided above