Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Jira customer portal's suggested articles

Mihir Ruparelia
Mihir Ruparelia
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
August 8, 2023

Hello, 

I have a Service management board, in which I want to add a knowledgebase section, so customers can go to it rather than suggested articles. 

The question I have is why does the "learn more about" knowledgebase articale site at the top and then it has "need to raise a request" 

Can that order be changed? I understand the logic, but if possible I want to switch the order it displays in. 

 

Answer
Watch
Like Be the first to like this
366 views

1 answer

1 vote
Mihir Ruparelia
Mihir Ruparelia
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
August 8, 2023

Any help or suggestions would be great, I have attached the current layout to make things a bit easier to understand. dm jira request2.pngdm jira request.png

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events