Jira automation - set automation to return ticket to previous status

[Lorenzo Cancelli]

Hi Community

I need help modifying an automation I already have in Jira.

Currently the automation works like this:

- the person handling the ticket puts it in a "delayed" status and sets an expiry date
- once the expiry date arrives, the ticket always automatically switches to a set status (so it always goes from delayed back to a specific status).

My goal for which I ask for help:

- Once the expiry date arrives, how can I set the ticket to go back to the status before I put the ticket in delayed?

I've seen that there is the option of Execute transition to 'same status (loop)', but I'm not sure if it works

thanks for the help

[Lorenzo Cancelli]

Hi @Sachin Dhamale 

thx a lot for your answer

As you can see on the screen I have already set up JQL

It works correctly, i.e. when the due dates arrive the ticket is updated.

What I would like, however, is for the ticket to be moved to the status before it was put in 'delayed'. (of course when the due dates arrive)

Should I enter: "Copy from trigger issue?"

thank you for your kind reply

Lorenzo

[Sachin Dhamale]

@Lorenzo Cancelli

In that you can remove the "status = Delayed" from the JQL.

[Lorenzo Cancelli]

Hi @Sachin Dhamale 

but if I remove the delayed status, no tickets are found and automation does not start.

I was just trying to understand if it was possible, once the due date arrived, to return the ticket from delayed to the status before it

in your opinion, is this not feasible?

thx

Lore

[Sachin Dhamale]

@Lorenzo Cancelli 

Welcome to the Atlassian Community !!

You need to use the scheduler with JQL as a trigger and transition issue to specific status on action

Trigger > Scheduler > JQL  "status = delayed and expiry = now()"  Click the checkbox 

Action > Transition issue to specific status

Accept the answer if it helps