Jira automation problem (edit issue comp)

[Barış Özer]

Hi

I am automating as in the attachment, but it gives an error. Can you help? In the Service Desk project, I want a ticket to be created at the date/time I want and its status to be "on hold".

[Duc Thang TRAN · Accepted solution]

Hello @Barış Özer 

I can suggest you add a  Branch rule / related issues  (Most recently created issue) then action -> status to "on Hold"

You need to check the workflow for the "Service Request" type to see if the rule actor can transition from the "Created" status to "On Hold." If not, you need to either follow the workflow or add a new condition.

Hope this can help

[Barış Özer]

Hi @Duc Thang TRAN 

There was no solution. Why am I getting an error? Is there any detail in the screenshot?

[Duc Thang TRAN]

@Barış Özer  

The issue occurs because, in your trigger, if you don't specify a JQL or a target, the automation can't determine which ticket needs to be transitioned.

That’s why I suggest adding a branch rule between creating the ticket and the transition. This way, the automation will set the created ticket to the "On Hold" status

Normaly this will work if rule actor dispose the right permission