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Jira automation - jira for automation actor

In one of my automation if i have this transition error:

Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status)

I'm doing the transition from AWAITING approval to APPROVED status but I think is because of the actor : "Automation for Jira", I think this actor doesnt have the Approver role but I but I added it (atlassian-addons-project-access) in the schemes permissions but it doesn't seem to work.

How can I set the transition status has a numeric status ID or how can make sure that the actor Automation for Jira is able to make some transition of workflow in a ticket that need to be approved, because right now he doesnt see to have "the permission to do the transition".



2 answers

0 votes
John Funk Community Leader Jan 16, 2023

Hi Emmanuel,

Can you share the Conditions and Validators on that transition in the workflow? You probably need to add a Condition that allows the atlassian-addons-project-access project role to execute the transition. 

@John Funk 

I tried and took some time to but I wasn't able to find it or add the condition for it, I even went into the global schemes permissions of Jira and added the atlassian-addons-project-acces role it into my project but that didn't seem to work either.
Righ now I only have 2 role that can approve (admin and approver role) so if there is a way to add atlassian-addons-project-acces role as approver I'd like to know.

where I need to enter the condition?



John Funk Community Leader Jan 24, 2023

I assume from your screenshot that you are using a Team-managed project. There's not much flexibility with those right now to manipulate permissions, etc. I would suggest you change the Actor for the rule so that it is not Automation for Jira who is executing it. 

0 votes
Trudy Claspill Community Leader Jan 16, 2023

Hello @Emmanuel F-D 

Can you show us the Approver step setup on the APPROVED status?

When the Approver step is added you have to select a Source for the list of approvers. This will be either a field in the issue that lists 1..n users, or it will be a user group. The Automation for Jira users has to be added to the appropriate source for the issue.

@Trudy Claspill how the setup is done now is that it is managed by roles and not a list of users.( see screenshoot)

but I was not able to find the place to add the Automation for Jira users to be able to approve the transition.

can you show the place that I can add the Automation for Jira users ?


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