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Jira Virtual Agent is offering incorrect intents

Eduardo Medel Silveyra
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February 20, 2024

I've started migrating from Halp to Vistrual Assitant but noticed that it's offering incorrect intents, I created my first one, it should redirect users to request access to certain apps using a specific platform platform, I added training phrases for each of those apps, those apps do not include Figma (for instance), the word Figma actually doesn't appear even once in the training phrases, yet Virtual Assistant offers the intent I created as an answer if I type "Figma" in my test channel, is that the intended behavior? It actually seems to be replying to everything with the one intent I've created.

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