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Jira Standard Plan but needs free ITSM

Hi,

I would like to enquire if Im on current standard plan on jira cloud, can I still have free ITSM for 3 agents ? Current subscription is mostly for project managers and developers around 20 users. 

 

2 answers

1 vote
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 09, 2022

@Edy Farhan -

In addition to what @Dave Mathijs mentioned.  You need to know that JSW licensing is not the same as JSM licensing.  This means that if a JSW user needs to access/manage JSM issues, then he/she must have a JSM agent license.

Hope this additional information helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

0 votes
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 09, 2022

Hi @Edy Farhan , as long as you don't exceed 3 agents, you can have the Free Plan for JSM and the Standard Plan for JSW.

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