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I would like to enquire if Im on current standard plan on jira cloud, can I still have free ITSM for 3 agents ? Current subscription is mostly for project managers and developers around 20 users.
In addition to what @Dave Mathijs mentioned. You need to know that JSW licensing is not the same as JSM licensing. This means that if a JSW user needs to access/manage JSM issues, then he/she must have a JSM agent license.
Hope this additional information helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team