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Jira Standard Plan but needs free ITSM


I would like to enquire if Im on current standard plan on jira cloud, can I still have free ITSM for 3 agents ? Current subscription is mostly for project managers and developers around 20 users. 


2 answers

1 vote

@Edy Farhan -

In addition to what @Dave Mathijs mentioned.  You need to know that JSW licensing is not the same as JSM licensing.  This means that if a JSW user needs to access/manage JSM issues, then he/she must have a JSM agent license.

Hope this additional information helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

0 votes
Dave Mathijs Community Leader Jun 09, 2022

Hi @Edy Farhan , as long as you don't exceed 3 agents, you can have the Free Plan for JSM and the Standard Plan for JSW.

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