Jira Software Users Working Jira Service Management Issues

[Katie Schneider]

I have a Jira Service Management project with a service desk where people who do not have licenses can log issues for our IT, Data, and Dev departments. I have set up boards in Jira Software where the departments working the issues move them across the columns to completion. These departments never get in the Jira Service Management however the issues they work are Service management issues technically. 

I am trying to save on licenses. Do the departments working the issues have to have both a service management and a software license?

[Kian Stack Mumo Systems · Accepted solution]

@Katie Schneider, 

If you want the users are working on JSM tickets, yes, they need licenses for both.