Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Software Integration with Service Desk in the Cloud



We currently use Jira Software server (on prem) and thinking of also adopting Service Desk for ITSM. I'd like to use the service desk in the cloud as opposed to hosting it on prem. 

I know its possible for both Software and Service Desk to work together if they are on-prem. 

My question is, can my Software, self-hosted instance, talk to my cloud Service Desk instance seamlessly just as they would if they were both hosted on-prem?





1 answer

1 vote

No, they're separate systems.  You can use application links to do some stuff, but you won't get the same functionality you would get from them being a single system.

so deploy ServiceDesk on prem along with our Software instance to get all the functionality? Then migrate both to the cloud at a later date? Would that be the recommendation?

Yes, that would be the best route.

You will also find that it's a lot easier to migrate to Cloud later when you're ready, as you can do it all in one go.  If you had split instances, you wouldn't be migrating to the Cloud, you'd be having to do the most complex of merges up to the Cloud!

Like Mohamed Elcott likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

196 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you