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Jira ServiceDesk Daily report


I'm new here, I would like to create a daily jira reports on service desk load and performance and send to management via emails.

Kindly help

2 answers

0 votes
Daniel Ebers Community Leader Jul 19, 2021

Hi @richard_githinji

when you say the "resolved tools is broken" - and assuming you mean there are no values displayed. Are you sure there is a resolution set on those issues?

Please refer to the documentation in case this is unsure in your instance:

Othen than that in case you are not finished with this idea - could you please probably share:

  • your current JQL query (that drives all the filters, dashboards, visualization)?
  • what you have so far (did you go the route with a dashboard gadget or a filter subscription like Jack said)?


@Daniel Ebers  see JQL 

project = CGSD AND issuetype in standardIssueTypes() AND status in (Closed, Completed, Done, Resolved)

Daniel Ebers Community Leader Aug 08, 2021

The relevant criteria, I agree to Jack, is the resolution - probably it is not set in your issues.
Please check if the resolution will be set correctly for the green line of resolved issues to behave correctly.

0 votes
Jack Brickey Community Leader Jul 16, 2021

you could create a filter and subscription. This article might help you - save-your-search-as-a-filter 


create a dashboard - create-and-edit-dashboards 

@Jack Brickey I don't understand how the above comment is related to the question.

What I want is to have a report that shows the amount of completed/resolved tickets during the previous day.  Is this possible?

Jack Brickey Community Leader Jul 16, 2021

Well for example if you create a dashboard and use the created versus resolved gadget it gives you a working view of how the team is performing. You could also create a filter that shows the issues created yesterday and the issues resolved yesterday. But maybe I'm missing your point?

Hello, @Jack Brickey

I tried the dashboard and was able to setup the created vs resolved gadget but unfortunately it wasn't of much help as the resolved tools is broken. It reads zero on every setup.

Jack Brickey Community Leader Jul 18, 2021

If it displays zero then the filter you are using is the reason. Ensure your filter is accurately capturing the issues you want.

@Jack Brickey 

Please find the below screenshot. There is not much of filter control I have. It is an automated filter. 

Any other recommendations.

Config 👇🏽




Jack Brickey Community Leader Aug 02, 2021

In your first screen shot the first entry is where you can enter the desired filter. It appears the current filter is using the project. You could create a filter under the advanced search, save it and the associate within your gadget. Now regarding you green line showing zero, I suspect you ar3 not setting the Resolution field when moving issues to your done status(es).


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