Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service management will not open Edited

I just signed up and started using Jira recently.  I am logged in and in the "Jira Software",  and trying to discover other applications, mainly Jira Service Management using the waffle in the upper left corner. If I select that application and opt to try it, I am taken back to my Jira software section to view my work and I can not get any other action from the Jira service management.  Does anyone know how I can get into that application?

1 answer

1 accepted

3 votes
Answer accepted

@Kevin Kruger -

Jira Software and Jira Service Management are two different apps/envs.  Did you signed up for Jira Service Management (JSM) account?  If not, then it will not work.

Hope this helps

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thank you for the input, while I am trying to sign up for the service management app the final "Agree" or "Try it out" options I can find is when the event of returning me to the dashboard happens.  Unless one email can only sign up for one of the Jira applications at a time, I assume that is not the case.

If I try to sign out and use the same email while trying to sign up I get the user-created error.  So I can not figure out how to sign up or get the app available in the options or waffle menu. 

Any help is much appreciated. 

Thank you,


@Kevin Kruger 

I will contact Atlassian support ( directly for more information and provide them with your findings.  Your email should be your account where you can sign up for both applications. 

If my answer helped you, then please accept my answer.

Best, Joseph

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

663 views 9 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you