I am trying to set up on-call using OpsGenie. We have set up everything and the connection to Jira Service Manager (JSM) is showing up as complete. However, I cannot get tickets from the JSM to appear. Any help would be appreciated, I can show most data as needed.
@jay -
Can you clarify your statement of "cannot get tickets from JSM to opsGenie to appear"?
Please advise, so we can assist you further.
I am sure that you already know and read through the the integration reference page below -
Best, Joseph Chung Yin
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