Hi
I created a new classic "External service desk" project.
I created a new one with "Share settings with an existing project" option by selecting the first one.
Results:
- i lost the rights in the new project: I have to add myself in "People" menu
- Request types were lost
- Customers permissions were lost
- Languages settings were lost
- Satisfaction settings were lost
- SLA settings were lost
The Workflows, schemes... are corrects, and the Knowledge Base as well.
I didn't try Automation and the others settings.
Is it a bug?
Regards
Hi @Cyril Beltrando ,
It's actually the expected behavior:
Projects that share configuration share:
- issue types
- workflows
- screens
- fields
- permissions
- notifications
You can vote for the related feature request to show your interest, and watch it to be updated: Incorporate JSD Settings into the "create with shared configuration" option: - SLA, Queue,Automation etc.
Best,
- Manon
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