Hello,
Are there any new or updated app for customers using JSM.
Jira Cloud by Atlassian is awsome :D we would like something like that for customers.
Can't find any.
Hi @Olga Videc ,
This is still not supported by the Atlassian app. Also looking at where they are going by acquiring Halp, this is probably not a high priority on their end.
There are several 3rd party apps out there that cover this gap. We have Mobility for Jira Portal app which covers exactly this:
Mobility for Jira - Portal for iOS
Mobility for Jira - Portal for Android
Your clients will also be able to search the knowledge base directly in the app.
If you install the Mobility for Jira Atlassian Marketplace add-on you get full functionality and the Mobility Team apps, which include Jira functionality especially for JSM agents and other Jira power users.
Hope that helps.
Kind regards,
- The Mobility Team
Hey @Olga Videc , It looks like there's some information about this on this community post, there is a feature request linked which is marked as 'Fixed' so supposedly the app can now be used for both customers and agents, but I haven't yet tried this out as a customer
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