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Jira Service Managment mobile app for customers

Olga Videc Community Leader May 14, 2021


Are there any new or updated app for customers using JSM.

Jira Cloud by Atlassian is awsome :D we would like something like that for customers.

Can't find any.


2 answers

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Answer accepted

Hey @Olga Videc , It looks like there's some information about this on this community post, there is a feature request linked which is marked as 'Fixed' so supposedly the app can now be used for both customers and agents, but I haven't yet tried this out as a customer

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Answer accepted

Hi @Olga Videc ,

This is still not supported by the Atlassian app. Also looking at where they are going by acquiring Halp, this is probably not a high priority on their end.

There are several 3rd party apps out there that cover this gap. We have Mobility for Jira Portal app which covers exactly this:

Mobility for Jira - Portal for iOS

Mobility for Jira - Portal for Android

Your clients will also be able to search the knowledge base directly in the app.

If you install the Mobility for Jira Atlassian Marketplace add-on you get full functionality and the Mobility Team apps, which include Jira functionality especially for JSM agents and other Jira power users.

Hope that helps.

Kind regards,

- The Mobility Team

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