Jira Service Managment mobile app for customers

Olga Videc
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May 14, 2021

Hello, 

Are there any new or updated app for customers using JSM.

Jira Cloud by Atlassian is awsome :D we would like something like that for customers.

Can't find any.

 

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MobilityStream
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May 16, 2021

Hi @Olga Videc ,

This is still not supported by the Atlassian app. Also looking at where they are going by acquiring Halp, this is probably not a high priority on their end.

There are several 3rd party apps out there that cover this gap. We have Mobility for Jira Portal app which covers exactly this:

Mobility for Jira - Portal for iOS

Mobility for Jira - Portal for Android

Your clients will also be able to search the knowledge base directly in the app.

If you install the Mobility for Jira Atlassian Marketplace add-on you get full functionality and the Mobility Team apps, which include Jira functionality especially for JSM agents and other Jira power users.

Hope that helps.

Kind regards,

- The Mobility Team

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Callum Carlile _Automation Consultants_
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 14, 2021

Hey @Olga Videc , It looks like there's some information about this on this community post, there is a feature request linked which is marked as 'Fixed' so supposedly the app can now be used for both customers and agents, but I haven't yet tried this out as a customer

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