Jira Service Manager Cloud - Disable email verification for account creation

[Brian McKnight]

My organization is moving to Jira service manager cloud from a different ticketing system. We will primarily be receiving issues by email and given the nature of what we do, some of those requests will come from external domains. At the moment service manager cloud sends an account verification email any time someone emails in for the first time. We would like to disable the need for that verification. I have seen in other posts that it is possible in the server version. Is this possible in the cloud version? 

[Paul Szewczyk]

I have the same problem;
I could see in some posts that in the past there was an option to switch it off?
So how can i do it now?
So request can be created and customer may receive notifications without the need to confirm hie/her email?

[Paul Szewczyk]

I mean where is the toggle now?
Has it been removed?

[Nathaniel Rose]

Add me to the list. Same as above. No option to disable (and guess who's at the very beginning of a corporate rollout with a lot of questions from management over this one)?

[Graham Chilcoat]

I'm actually looking to solve for the same thing, the comment above doesn't actually work because then external customers can no longer submit to your service desk.

[Paul Szewczyk]

@Graham Chilcoat  did you find a solution?

[Mikael Sandberg]

Hi @Brian McKnight,

Welcome to Atlassian Community!

Yes, it is possible to turn off the email verification. What you have to do is go to Settings > Products > Customer access and make sure External customers is not checked, and that Allow customers to create accounts is selected.