Please tell me why, after switching from the standard plan to the free plan (there are only 3 agents in the company),
agents no longer see the created tasks in the project? When opening a project, a list of all tasks, a list of clients,
etc. does not open. It's just loading and an empty field. What could be the reason ?
Baesed on the pricing table, when you go to a free plan, you only get 3 licenses for agents. So the extra people, won't be able to access the queues.
I believe that you will have to go to the user management and re-assign the licenses.
The only way they can see the issues will be if they have access to browse only and they have to access the tickets outside the queues view.
I hope this helps.
It will be difficult to troubleshoot this from here without access but let’s see what we can do with some quick troubleshooting thoughts:
Pulling conversation back into this thread…
changing your plan should not impact your ability to see previously created issue. Please try the following:
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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