Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,555,409
Community Members
 
Community Events
184
Community Groups

Jira Service Management and Slack

Romy Meyers
Romy Meyers Apr 03, 2023

Currently when commenting from slack, the default is to 'Reply to Customer' rather than store as an internal note. Is there anyway to toggle this option so that slack comments on a jira issue is treated as an internal comment?

thanks

Answer
Watch
Like Be the first to like this
136 views

1 answer

0 votes
Mikael Sandberg
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Apr 03, 2023

If you start your message with the padlock emoji the comment will be added as an internal note instead as a reply to customer. 

View More Comments
Romy Meyers
Romy Meyers Apr 05, 2023

@Mikael Sandberg thanks for your comment but this is not working for me. Continues to store comment as customer reply and not an internal note. Any other recommendations?

Like
Mikael Sandberg
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Apr 05, 2023

Are you adding the comment in the request channel or the triage channel? For it to work you have do it in the triage channel. Here is the documentation for it.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

See all events