Jira Service Management and Jira lisencing

[Allen Chen]

Hello,

Some users in our organization have a separate Jira license other than JSM. These users are JSM agents. 

For users with a Jira Service Management license, 

1. Do you still need a separate Jira license?

2. Which functions or access will be removed if you remove the Jira license, keeping the JSM license? 

3. Is having a separate Jira license (already have JSM) require additional payment?

Thanks!

[Mikael Sandberg · Accepted solution]

The question you should ask is, do your JSM agents need access to Jira projects? If the answer is no, then they do not need a Jira license. If they only need agent access in JSM then that is the only license they need.

For your second question, if you remove Jira license from a user with a JSM license they will no longer have access to Jira projects, just JSM projects as I explained above.

Yes, Jira licenses and JSM licenses have their own pricing and you would have to pay for both.

[Allen Chen]

Hi Mikael, 

Understood, thank you for your prompt response. 

[Allen Chen]

Hi Mikael,

@Mikael Sandberg 

Which types of projects are considered as Jira projects? 

I am the user access admin for JSM on another Jira site, no Jira license. However I can still create work management projects or software management projects. I am confused.

Thank you.

[Mikael Sandberg]

Any of the project templates listed when you click on Service management are JSM projects and would require a JSM license. Customers do not require a license in order to access the help portal and submit requests.

All the ones listed under Software development and Work management at Jira projects and requires a Jira license. And the templates listed under Product discovery require a Jira Product Discovery license or a Jira license depending on what permissions the user should have in the project.

[Allen Chen]

Thats what I thought too, but without a Jira license I still have access to project templates listed as "Jira". 

[Mikael Sandberg]

That is expected, but you would not be able to use the project without the right license.

[Allen Chen]

Thank you Mikael

[YY Brother · Accepted solution]

Hi @Allen Jingshi Chen 

只要某 jira 用户有 JSW  或 JSM 产品之一 License，应该就可以查看另外一个 产品的 Issues，但是无法使用 Product Features。例如：JSM Agent 只能看到 JSW project issues，但是没法使用 Backlog、Active Sprint、Timeline 等 JSW 特有的 features。

Thanks,

YY哥

[Allen Chen]

好的，谢谢YY哥