Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Jira Service Management Portal Article Summary - What is the source


I was wondering what is the driving factor behind the Article Summary when navigating in the JSM portal Knowledge Base. 

Basically the text underneath the title of the article. It seems to more often than not contain the first few words of the page. But in some occasions, it seems to include labels and I also have one page which contains the following text : 

"Version published after converting to the new editor Repair Jira Macros [French text] Migrated to Confluence 5.3 Corrected links that should have been relative instead of absolute"

This last text is nowhere to be found in the page.

Any help to change this last issue would be appreciated and if we can specifically alter the text for any page, that would also be great.


1 answer

0 votes
Dan Breyen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Nov 15, 2023

Hi @Jean-Francois Hetu2 it's my understanding that the system is determining what to show in the summary based on the search criteria.  Is there any hidden text on that page?  If you edit the page, copy the useful information, erase everything and paste the good stuff back, do you still run into that issue?  Or if you paste the good information on a new KB page, do you still get that message?  

If you paste the information into a text editor, is that extra information there?  I haven't seen anything like that in my KB as I've been searching articles.

Hope that helps.

I've completely erased all content of the page and I still get the following text : 


Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events