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we have small Atlassian site with 7 users, using Jira software and Confluence. Now, i wanted to try out Jira Service Management. Our goal is, to optimise workflow between IT Service and developers. Since JSM is free for three users, i actually thought i could add this to our site and use since, since we only use three actual "agents" for it (we are a small company). But when i try to do that, it get the message "This site has more users than Free allows." Can someone explain to me, how licensing in this mixed-site scenario actually works and what the cheapest solution would be, if only three users would need/use JSM as agents? I'm a bit confused that licensing is not seperated since these are seperate products.
Thank you for the feedback,
Kind regards, Simon
I’m glad to say the issue is solved. What I needed to do was click on “try it out” (or so) and start a trail for a paid tier. But I was happy to see, that there was the option to immediately downgrade to the free tier afterwards, which was the intended tier. Thi was "the missing piece of the puzzle".
@Jack Brickey can you please delete this thread? I wasn't aware, that our company name is in the profile and is visible to the public, which i don't want. Thank you!
Kind regards, Simon
Hi @netvico , you should be able to add the JSM application to your current site. You need to be sure that you are not automatically adding the existing users as agents. Might I ask exactly how you are adding the application and where precisely you are getting this error message?
Hi @Jack Brickey Thank you for your reply! I tried both ways,
-> there i get the message "This site has more users than Free allows."
2. via https://admin.atlassian.com
-> if i try to "add" the "new product" there, i only get a button for the trial (!), not the free option. I guess that's also because our site has "to many users" and the trial is for for the paid tiers ....
To be honest, I’m not sure. I recall that I was able to do this in the past, so something may have changed or my recollection is off. I would simply reach out to Atlassian support, select billing and pose your question.