Jira Service Desk widget not working

[Erik Kummerle]

We have an internal app that we had configured with the Jira Service Desk widget to help the users log any issues that they encounter, however, about a week or so ago, we noticed that the widget is no longer displaying on our website.

While trying to investigate the issue, we have noted that the Widget configuration page in the project settings just shows a blank screen, as can be seen below:

When viewing the JavaScript console for the page, there are a lot of 403 errors in there, along with a 409 and 404 error.

The Widget provided a quick and easy way for our users (who are not overly tech savvy) to be able to raise issues. It would be nice to get it up and working again.

Alternatively, if there is an API available that we can call to do the same thing, we are happy to create our own UI and hooking into that, though at this stage the Widget would be preferable.

Thanks.

[Joseph Chung Yin · Accepted solution]

@Erik Kummerle

Welcome to the community.  Did you check to see if your internal app connection to JSM changed?  Since you will need to access the JSM system logs (Cloud env) for further troubleshooting on 403, 404, and 409 errors, you will need to submit a support request to Atlassian Support team (https://support.atlassian.com), so they can access the application logs to determine and identified further of the root issue cause.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Erik Kummerle]

@Joseph Chung Yin 

Thanks for the quick response. Nothing has changed from our end that I'm aware of. We are still using the same script tag that we were originally using, and nothing has changed with our environment.

Maybe our issue is related to the issues we are seeing in the Jira Cloud environment. I will contact the support team for assistance and hopefully they can sort out the issue for us.

Thanks for your help.

[Joseph Chung Yin]

@Erik Kummerle -

Keep us updated with Atlassian's findings.  If my suggestion helped you, please click on Accept Answer when you have a chance.

Best, Joseph