For me there is on step 4 the "Jira Service Desk" option completely missing. I cannot manage any customers. This option does not exist for me (main admin account).
Hi @Candera ,
that link is covering the server version of Jira service management and is also dated.
what exactly are you attempting to do?
If you are simply wanting to manage your customers you can click in the Customers link on the side bar of your project. In that screen you can add customers and organizations. From within an organization under that screen you can again add customers to that specific organization.
Hi @Jack Brickey ,
the Customers link in the project shows me a list of customers but I can't edit them. When I hover one and click "View Profile" I get the message "We landed here for a user that does not exist.", but all those users exist.
I want to edit customer names. When I go to Settings > User Management I only have Users, Groups, Managed Accounts but the "Jira Service Management" link is completely missing.
Correct you cannot edit customers under Customers view in a project.
can you check this...
in the resulting screen side bar do you see Jira Service Management?
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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