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Jira Service Desk > Clients > I can not view all users / only organizations

Hi There!!!

 

I usually organize our clientes/users by "Organizations", so that they can follow and interact with their respectives issues (or regarding issues from their organizations) by our HelpDesk Portal.

I noticed that I can not view all users (e-mails) that opened an issue on our system. It is possible to see only 5 pages with organizations. But I know that there are a lot of emails that is necessary to set an organization yet.

How can I do to see again that emails/users?

See attached my configuration: on Clients, I can see 5 pages, all of them with "Organizatios".

 

Jira SD - Clients.jpg

2 answers

1 accepted

0 votes
Answer accepted
Daniel Ebers Community Leader Feb 06, 2021

Hi @thiago.suisso
this is handled by a bug over here: https://jira.atlassian.com/browse/JSDCLOUD-9376
You can watch the bug to keep yourself informed about its progress.

There is something similar open as for customers:
https://jira.atlassian.com/browse/JSDCLOUD-8982

Cheers,
Daniel

0 votes
Jack Brickey Community Leader Feb 05, 2021

have you indeed verified that "5" is the last page here? can you click on the right arrow or is it greyed out? TBH I don't have 5 pages worth of orgs so cannot confirm if I see it.

Yes, I did it.

 

When I try to click on the right arrow, my cursor changes like the image below:

 

Jira SD - Clients - Cursor.jpg

Cmplementing...

 

For example, when I look for the domain "DODI", I can see an user (email - blue) that I need to put on that organization (Green).

Before, it was possible to see it on the last page, after all organizations.

 

Jira SD - Example.jpg

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