Jira Service Desk > Clients > I can not view all users / only organizations

[thiago.suisso]

Hi There!!!

I usually organize our clientes/users by "Organizations", so that they can follow and interact with their respectives issues (or regarding issues from their organizations) by our HelpDesk Portal.

I noticed that I can not view all users (e-mails) that opened an issue on our system. It is possible to see only 5 pages with organizations. But I know that there are a lot of emails that is necessary to set an organization yet.

How can I do to see again that emails/users?

See attached my configuration: on Clients, I can see 5 pages, all of them with "Organizatios".

[Daniel Ebers · Accepted solution]

Hi @thiago.suisso
this is handled by a bug over here: https://jira.atlassian.com/browse/JSDCLOUD-9376
You can watch the bug to keep yourself informed about its progress.

There is something similar open as for customers:
https://jira.atlassian.com/browse/JSDCLOUD-8982

Cheers,
Daniel

[Jack Brickey]

have you indeed verified that "5" is the last page here? can you click on the right arrow or is it greyed out? TBH I don't have 5 pages worth of orgs so cannot confirm if I see it.

[thiago.suisso]

Yes, I did it.

When I try to click on the right arrow, my cursor changes like the image below:

[thiago.suisso]

Cmplementing...

For example, when I look for the domain "DODI", I can see an user (email - blue) that I need to put on that organization (Green).

Before, it was possible to see it on the last page, after all organizations.