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Jira Service Desk access denied

Julia Ivanova
Julia Ivanova
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June 29, 2020

Administrator has enabled access access to Jira Service Desk for me.  

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But i can't access to exists Service Desk project (missed in all projects list). And i can't create new Service Desk project.

 

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How i can resolve this issue?

 

 

 

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 1, 2020

Hello Julia,

Welcome to Atlassian Community!

In order to access Jira Service Desk projects, besides having a license, the project administrator must also add you as an Agent in the project, otherwise, you won't have access.

Regarding creating new projects, licensed users can create next-gen projects, but only administrators can create new classic projects, so you need to talk to your site administrator for them to give you permission for that.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

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