Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk Portal - how to reorder request types

Hello,

Is there any possibility to reorder request types shown on JIRA SD portal within one request type group? My question is connected with JIRA Service desk cloud.

 

Thanks,

Dorota

1 answer

1 vote

Hey Dorota, 

Are you aware of how to create new request types? Go to the Project Settings within a Service Desk Project. 

Once you are there, click on "Request types". Within that group, you should be able see a little box on the lefthand side. You should be able to hover your mouse over the box, click and drag it to a higher position.

Screen Shot 2018-02-07 at 9.15.32 AM.png

How would I accomplish this within Jira Service Desk Cloud?

Like # people like this

I had this same issue just now and realized that this functionality was moved to Portal Settings >> Portal Groups.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

227 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you