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Jira Service Desk Portal - how to reorder request types


Is there any possibility to reorder request types shown on JIRA SD portal within one request type group? My question is connected with JIRA Service desk cloud.




1 answer

1 vote

Hey Dorota, 

Are you aware of how to create new request types? Go to the Project Settings within a Service Desk Project. 

Once you are there, click on "Request types". Within that group, you should be able see a little box on the lefthand side. You should be able to hover your mouse over the box, click and drag it to a higher position.

Screen Shot 2018-02-07 at 9.15.32 AM.png

How would I accomplish this within Jira Service Desk Cloud?

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I had this same issue just now and realized that this functionality was moved to Portal Settings >> Portal Groups.

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@Anthony Chronopoulos THANK YOU!!!! I have been searching for that for way too long. I never would have thought to look there. 

@Gabriel Peralta 

You should be able to do that from 'Portal Settings' in JSM Cloud

Screenshot (315).png

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