Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk - Create a staging environment

Hello,

I have a production environment in Jira Service Desk and I want to create a staging environment that is a copy/clone of the production one.

Could you please help me?

1 answer

1 vote
Brant Schroeder Community Leader Dec 08, 2020

Alexandros,

  You can follow the steps here to migrate a copy of the application to a new server.  You will want to copy the DB as well.  I would make sure that there are firewall rules in place preventing the Application Server from reaching the PROD DB. Make sure you change the DB connection string and other configuration to the new environment before starting. https://confluence.atlassian.com/adminjiraserver/migrating-jira-applications-to-another-server-938846962.html#:~:text=To%20migrate%20Jira%20to%20a,directory%20and%20all%20existing%20customizations.

Once you get the new instance up you will want to De-Prod it.  This includes turning off emails or updating them (We block email on the firewall as well), updating your license to a development license, and placing a header on the application letting users know they are not in PROD.  You can use an app like Configuration Manager to keep them in sync.

Brant,

Thank you for your response.

I will follow the above steps and will come back in case of new questions coming up.

 

Alexandros

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

148 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you