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Jira Service Desk - Change the default list view of "My Requests" or "All Requests"

Can I change the default list view of "My Requests" and "All Requests" on the customer portal? I want to add new columns and filters.

We are using Jira Service Desk in the cloud.

3 answers

1 accepted

2 votes
Answer accepted
Jack Community Leader Jan 18, 2019

It is currently not possible to change the columns for the portal. There are a number of open suggestions for this with Atlassian. Here is one that you can watch and vote for - JSDCLOUD-3932

Ok - the request got my vote - thanks for the answer anyways.

You can use add-ons, like the one we created - Advanced Portal Reports.

Hi @Miriam Weber ,

Atlassian added a simple option to the native Requests page. You can read about it here. It's a basic.

For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).

If you have more requirements according to this app, let us know via Customer Portal. You can also find me at LinkedIn.

Cheers,

Kate

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