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Jira Server - JSM Accept/complete Issues all at once


Checking to see if there is away to complete issues at one time in Jira Server - JSM projects.  Customer would like to perform these steps within the Queue. 

Thank you 


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Walter Buggenhout _ACA IT_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 02, 2023

Hi @lapacquah.bryant,

There's a couple of things confusing me in your question. You ask about Jira Server, but labelled your question as cloud premium. And also: you ask about actions to be executed in the queue, but by the customer.

A customer - when you mean that as a user role in JSM - does not have access to queues. You need to be an agent in order to access them and that is the same in cloud and server. So a customer will not be able in any case to complete multiple issues at once from any queue - he/she can only access tickets from the customer portal.

When it comes to completing multiple issues simultaneously, both server and cloud allow you to select multiple issues in a queue and perform bulk actions on them. However, in the latest version of server I have access to, the option to transition issues is not available yet. The screenshot below is from cloud:

Screenshot 2023-05-02 at 18.28.31.png

As an alternative on server, you can use bulk change to process multiple issues at once. For more details on how that works, see this support article.

Hope this helps! 

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