Hello, I'm a beginner Atlassian. I ask you guys for help.
Our Atlassian product line includes:
Jira SM : Agent
Jira SW: engineer
We want Jira SM to respond first to issues coming through multiple channels, and Jira SW to respond secondarily.
So, the issue generated in Jira SM is generated in the same way in Jira SW, and when the status of the issue is changed, I want to apply the same to Jira SM and Jira SW.
I'm researching to implement it as an Automation function, but there are many difficulties, so i ask the community for help.
I would appreciate a lot of advice.
Welcome to the Atlassian Community!
Start by training your SMs to use the "create linked issue" function in the service desk. This lets them copy the issue behind a request into a development project.
Once they're doing that, you can set up Automations that can watch for change on the linked development issue, and push transition updates back into the Service issue.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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