Jira PDF Acces issues

[Parthasarathy]

When ever we send files/documents in PDF format via., JIRA Titcket. The attachments is not accessible when the mail reaches the other end. They are unable to access the PDF file.

[Boris Berenberg - Atlas Authority]

If you want the attachment to be directly included in the email, we support this in Notification Assistant for Jira

[Jack Brickey]

The way this works with Jira service management is that the customer should be provided a link to the document. Now if you’re experiencing this only with PDF I would ask if the user is seeing a link at all and just unable to open it or what exactly?

[Parthasarathy]

An Agent attaches a PDF and share it via., JIRA but the customer is having trouble interacting with the attachment when he tries to access it via., his email account. 

the customer sends in a mail where a PDF is attached but it is not processed correctly/shown in Jira Service Management?
>> We are not facing any issue with the above-mentioned scenario. 

[Daniel Ebers]

From
https://community.atlassian.com/t5/Jira-Service-Management/Does-the-jira-ticket-support-the-other-mail-services/qaq-p/1605149
I seem to have understood there is a whole bunch of trouble with email service.

Could you share what you are seeing when the problem occur?

What exactly happens when the agent tried to access the file?

[Daniel Ebers]

I'm not following fully right now. Could you please describe the mail flow a bit more in detail.
Or in other words: an Agent attached a PDF but the customer is having trouble interacting with the attachment OR the customer sends in a mail where a PDF is attached but it is not processed correctly/shown in Jira Service Management?

[Ajay _view26_]

Usually all attachments in the ServiceDesk is accessible by both the Service Management agent as well as the customer in the Portal page. As Jack mentioned you need to expand a bit on the exact issue being faced