Jira Insight CSV Import how to reference another object schema ?

[Martyn]

Hi all,

Just migrating to the new Jira Insight and am trying to figure out the data import.

Ive managed to set up a template and get my mapping setup however ...

One of my attributes references an object in a different schema.

Here is a screenshot of my import.

Im trying to map the [Schema 1][object1] attribute "Shipped To"

to my [Schema 2][Customer] Key attribute

How do i go abouts doing this?

Thanks

[Melo · Accepted solution]

Hi @Martyn

First, you need to allow the schema to be selected by other Insight schemas, then create an attribute with the type "Object".

You'll use an IQL to map it at the import configuration, something like the examples below.

Attribute with single object: Label = {"Attribute Name"} 

Attribute with multiple objects: Label IN (${"Attribute Name"${0}})

More info at: https://support.atlassian.com/jira-service-management-cloud/docs/create-attributes-and-references-from-your-data/

Please let me know if you're able to import.

Cheers,

Melo