Jira ITSM Incident Management

[Darren Collingridge]

Hi Folks,

Does Jira ITSM Incident Managment Module use "Categories" and "Sub-Categories" in incident tickets out of the box? If not is there an option to enable the use of Sub-Categories in incident tickets?

Thanks

[Kris Dewachter]

Hi @Darren Collingridge ,

It depends on what "Categories" and "Sub-Categories" is used for in your case.

If no default solution is possible, there is always an option to add them via custom fields and use them for incidents, changes, etc ....

Best regards,

Kris