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Jira Cloud Ticket Page Setup/Issue Action Shortcuts

Dennise Post
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Oct 23, 2023


I'm wondering if there's a way to move fields to the top of a Jira ticket, or if there is a way to create an issue action with an accompanying keyboard shortcut?

We recently migrated to Jira Cloud. Previously, the following fields appeared at the top of the ticket (in Board View): Assignee, Reporter, Category, Customer, Project Priority, Start Date, Ticket Priority, Collaborators, Story Points, Sprint, and Due Date. (See screenshot)

Now these fields are located at the bottom of the ticket. During our initial intake, those are the fields we update, and having to "page down" several times to access these fields is time consuming (and irritating). This intake is done in the overall Board view, not in Issue View. 

Pinning the fields did not move them to the top of the ticket. Our scrum master doesn't see a way to move these fields back to the top of the ticket, and other than "I - Assign To Me," there's no issue action keyboard shortcuts for the fields listed above.

Is there a way to move the fields shown in the screenshot to the top of the ticket? Or is there a way to create individualized issue actions and keyboard shortcuts? Maybe not for every field I listed, but at the very least to the Category field, which is the first action we take with an incoming ticket?


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Joseph Chung Yin
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 23, 2023

@Dennise Post -

Welcome to the community.  You can just access your specific request type via Project settings >> Request types

In your Request Type screen configuration, click on "Issue View" tab to rearrange the fields ordering (drag/drop) under the Context fields section.


Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Dennise Post
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Oct 25, 2023

Thanks Joseph, I will pass this along to our administrator; hopefully he can take care of it.

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