Jira Cloning: Link cloned issue to trigger issue

[Alexandra Astor]

I have an automation rule that clones Issues from one Project (ITS) to another project (ATLAS) when a specific status is selected.  The problem is that the issues won't link together.  Both projects have permissions that allow a user to link requests manually between the projects.

Here is my automation rule in the trigger project:

When that didn't work, I also tried adding a rule to the destination project, but that didn't work either.   Here is that rule:

[Trudy Claspill · Accepted solution]

Hello @Alexandra Astor 

The first version of your rule works for me.

Who is the Actor for the rule? Find that on the Rule Details page.

[Alexandra Astor]

The Actor for the rule is Automation for Jira.

[Trudy Claspill]

Are the projects Software, Service, or Business projects?

In each project is the Link Issue permission allocated to "Project Role (atlassian-addons-project-access)"?

[Alexandra Astor]

They are both service projects, and they both have the link issue permission allocated to Project Role (atlassian-addons-project-access)

[Trudy Claspill]

This is a puzzler.

I created the same rule as your first one to clone an issue between two Service projects, including setting the link during the clone, and it worked.

Side note: you don't need to copy the Description or Assignee fields. Those are handled automatically by the Clone operation.

Are you using Issue Security in the destination project?

[Alexandra Astor]

I am not sure, how can I check that?

[Alexandra Astor]

This is what I am getting in the audit log.

[Trudy Claspill]

To find out if Issue Security is applied you can look at the Project Settings, select the Summary page, and look for a section labeled Issue Security Scheme.

Looking at the error message I think, though, that the problem is the Linked Issues field is not on the Create Issue screen used for the Emailed Request type issue in the Atlassian Support project.

Go to the Atlassian Support project and click on 

Project Settings > Summary

Find the section labeled Screens. Click on the link for the Issue Type Screen Scheme associated . Example:

Then click on the link for the screen associated with the Create Issue operation for the Emailed Request issue type.

Look for Linked Issues in the list of fields. If it isn't present, you'll need to add it. You may also need to add it to the Edit Issue screen if that is a different screen than the Create Issue screen.

[Alexandra Astor]

AH ha that's it - thank you!