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Jira Automation Webhooks in slack redirect to restricted automation space

Tristan
Tristan Nov 21, 2023

Hello,

I've setup various automation webhooks through the Jira Service Desk. Each time myself, or anyone clicks the ticket-link thats posted to Slack from the webhook, we are redirected to `automation.atlassian.net.` which is a restricted space.

How can we fix this?

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Tristan
Tristan Nov 21, 2023

The answer is that when you setup your webhook, you need to replace the starting "automation.atlassian.net" with "YourWorkspaceName.atlassian.net"

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