You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I am trying to setup a Jira Automation with and If/else statement.
What I want to do is:
IF a comment is added by anyone except for a certain user then send an email notification to the assignee.
Welcome to the community. If I understand your ask correctly, then you may not need to use if/else block. You should be able to use the conditional check for "User condition" (something like below) -
However if you want to use if/else setup, then you will just add the "User condition" as a part of the If/else setup (something like below) -
After the condition setup, you just need to add in the Actions as needed.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Thanks for the quick response. Basically we use Opsgenie for alerting and when a customer submits a ticket we also have to acknowledge the ticket in the Opsgenie. When we acknowledge the ticket Opgenie makes a comment on the ticket from our helpdesk account. I want to exclude email notifications for comment from Opsgenie/our Help Desk Account. Does that make more sense?