I am trying to setup a Jira Automation with and If/else statement.
What I want to do is:
IF a comment is added by anyone except for a certain user then send an email notification to the assignee.
Welcome to the community. If I understand your ask correctly, then you may not need to use if/else block. You should be able to use the conditional check for "User condition" (something like below) -
However if you want to use if/else setup, then you will just add the "User condition" as a part of the If/else setup (something like below) -
After the condition setup, you just need to add in the Actions as needed.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Thanks for the quick response. Basically we use Opsgenie for alerting and when a customer submits a ticket we also have to acknowledge the ticket in the Opsgenie. When we acknowledge the ticket Opgenie makes a comment on the ticket from our helpdesk account. I want to exclude email notifications for comment from Opsgenie/our Help Desk Account. Does that make more sense?
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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